[2004-07-01]_Gartner_ITIL Implementation Best PracticeITIL Implementation Best Practice
Overview ITIL is being adopted in ever larger numbers of IT organisations as a framework for IT Service Management process definition and structure. Experiences differ over the results, often influenced by the implementation approach. In this breakfast seminar, Gartner will explore the current state of ITIL implementations, including emerging best practices as well as short-comings in the ITIL framework. Key issues include: What converging global trends are encouraging IT organisations to adopt ITIL? What best practices can accelerate ITIL implementation and help to successfully deliver benefits? What 'lessons' can we apply to ITIL from similar process disciplines such as software capability maturity model, Six Sigma, and 'lean manufacturing'?